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Privacy Policies
1. Information We Collect
We may collect the following information from you:
- Personal Information
- Booking Information: Name, contact information (phone number, email address), arrival/departure dates, number of guests, room preferences.
- Guest Information: Age, nationality, passport/visa details (if required), special requests (e.g., dietary restrictions, accessibility needs).
- Payment Information: Credit/debit card details (processed securely through a third-party payment gateway), billing address.
- Usage Data:
- Information about your use of our services, such as room usage, amenities used, and services availed.
- CCTV Footage: For security purposes, we may use CCTV cameras in common areas.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your booking requests: This includes confirming reservations, assigning rooms, and providing guest services.
- To communicate with you: We may contact you via email, phone, or SMS regarding your booking, stay, and any relevant information.
- To improve our services: We analyze guest data to understand your preferences and improve our offerings, such as room amenities, services, and overall guest experience.
- To ensure security: We use CCTV footage and other security measures to maintain the safety and security of our guests and property.
- To comply with legal and regulatory requirements: We may be required to disclose your information to comply with applicable laws and regulations.
3. Data Sharing and Disclosure
We may share your information with the following third parties:
- Payment Processors: To process payments securely (third party services).
- Government Authorities: To comply with legal and regulatory requirements.
- Other Third Parties: With your consent or as required by law.
- Third-party Services: In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
- However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
- For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
- In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
- Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
- When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:
- Access Controls: We limit access to your information to authorized personnel.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please check it from time to time to ensure that you are happy with any changes. Changes will take effect immediately upon their posting on the website.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: seapearlbooking@gmail.com
- Phone: +91 9987003455
- Address: 946A Sea Pearl Guest House, Escrivao Vaddo, Monteiro Beach Road, Candolim, Bardez, North Goa, Pincode: 403515